FAQ

 

Shipping:

All orders are shipped as soon as possible and processing times vary depending on how many orders are placed ahead of yours and how busy it is in our shop with in-store clients.  We usually ship same day if payment is made early enough in the day, or next day if our pickups have already taken place.  Parcel pickups only take place on weekdays, and shipping is not possible over the weekend or on a stat holiday.

If you have a PO Box, only Canada Post will deliver to you.  If you select a different carrier at checkout, we will select a Canada Post shipping method that is comparable in price to use instead.

Although Ship times estimated at checkout are often accurate, plan for potential delays in transit.  Carrier delays can happen, and they are entirely beyond our control.

Shipping time estimates are based on business days, and do not include weekends or holidays.  For example, if you place an order on Friday, it will not arrive on Saturday.

Please see our shipping section for more specific details.

 

Order Pickups:

We aim to process orders within a few hours during business hours.  Processing times can vary depending on how busy it is in the store with walk-in customers, and the time your order is placed.  Please wait until you have received confirmation that your order is ready for pickup before you arrive at the store. Please see our business hours in the contact section to ensure you arrive during our hours of operation.

 

 

Returns:

Due to the nature of our products, all sales are final. In the unlikely situation that item is shipped incorrectly, we will take all necessary measures to rectify the situation. Please do not hesitate to contact info@glassology.ca if you have any questions.

If you wish to make changes to your order after it has been placed, contact us immediately.  If the order has not yet been packed for shipping, we may be able to accommodate additions to your order.  If you wish to make an exchange or cancellation on an order that has already been packed for shipping but has not yet shipped out, a 20% restocking fee applies.

We typically pack orders immediately when they are placed in an effort to get them shipped out same-day, so please be intentional when placing orders.  

 

Age Restriction:

Rolling Papers are 18+

Vaporizers and Vaporizer Parts are 19+

Regardless of whether an age restricted item is purchased in-store or online, ID will be required.  Shipped orders will require age verification via Canada Post's service.